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• Be friendly and courteous to the client
• If you have not been provided with data from the account, request them from the customer
• First of all, the conference is created so that you can independently resolve simple issues with the client, for example: start time, account data, time frame for logging into the account, etc.
• Answer all customer questions. If you do not know the answer, then invite the Manager by tagging him in the conference (to tag, enter the @Nick symbol (for example, @Super)
• Try to maintain a favorable atmosphere when communicating with the customer, this may contribute to a second order and the choice of you as a contractor! Also, do not forget that a satisfied customer can leave you a tip.
• Do not add the client's discord as a friend, as this is regarded as an attempt to steal the client, and this will lead to the termination of relations with you. If the client himself throws you a friend request - accept the request, and after the order is completed, remove the client from the list of friends
• In cases of delay, inform the customer and try to negotiate an extension
• If something is wrong on the client's account (through your or not your fault), you should warn him about it - the service should be transparent and the client should not have the feeling that he was deceived
• If the order consists of several stages, then when each stage is completed, inform the client about this so that he knows that his order is in progress.
• Upon completion, do not forget to send the final completion report to the client and receive confirmation that he also considers the order completed

What NOT to do:

• Be rude to the Customer or Manager
• Discuss financial matters with the client
• Use words referring to boosting in game chat (customer, buyer, booster etc.)
• Delete/sell/sabotage the client's inventory, communicate with someone from his account (without his permission), be rude to someone inside the game
• To offer the Customer and to communicate with him in third-party chats
• Offer the Customer to work outside of our infrastructure
• Offer the Customer to pay directly to you